R.C.P Communications Inc. (Rates, Cards and Platform). 300 W. Osborn, Suite 101, Phoenix, AZ 85013http://www.debit-cards.com(Posted 3-22-99) Below is the response that the Better Business Bureau received from R.C.P. Communications on March 8th, 1999. I had originally filed a complaint to them a couple of weeks beforehand. I have typed the letter out word for word as I do not have access to a scanner. Fortunately my wife was with me the day that I called R.C.P. Communications (hence the story that you have just read) and can thankfully vouch for me in regards to the following letter from R.C.P. I'll let you read it first of all and then you can read my input to their denial. March 4, 1999 Trudi Larson The Better Business Bureau, Inc. 4428 N. 12th St. Phoenix, AZ 85014-4585 RE: Mr. Johnny Anderson We have received your letter regarding Mr. Anderson and his complaint toward us. Mr. Anderson did call us on a few occasions. He was requesting collector cards form our company. Unfortunately, we do not do collector cards and could not help him. Our sales rep., Art Sells, relayed this message onto him. He called back several times after that not leaving Mr. Sells alone. Some how he got transferred to our customer service department. At the time of his call we were training new employees. They did not know how to handle this kind of situation. Mr. Anderson was rude to our employees. He did not want them to talk just to listen to him. Then he got transferred to our office manager, Jennie. She then tried to calm him down and talk to him about his complaint. She apologized to him for the way customer service and Mr. Sells treated him and tried to help him. He would not even consider talking to her and so then he hung up. We have not heard from him since. If there was something we could have done to help him we would have. All he wanted to do was to get mad and be rude to everyone he spoke to. Thank you, James Silva President Here's what I have to say about the above garbage. Yes I did call a few times, we know that already. This was because I was simply hung up on or got so frustrated after waiting for five minutes with no one coming back on the line. Next, in their letter it says that, "He called back several times after that not leaving Mr. Sells alone." Interesting don't you think? I only called and spoke to Mr. Sells twice. The first time he listened to nearly everything that I had to say and then hung up on me. On my second attempt he actually let me finish my speech and simply said, "I can't get to it man." Then I was hung up on again. Do you call that 'not leaving someone alone?' I certainly don't? So basically R.C.P.'s definition of not leaving someone alone is, they can hang up on you once and basically tell you to piss off on your second attempt at explaining yourself. Pleasant people, I must say! Next in the letter they say that, "Unfortunately, we do not do collector cards and could not help him. Our sales rep., Art Sells, relayed this message onto him." The only words I ever got out of Art Sells apart from, "Can I help you," was "I can't get to it man." Is that R.C.P's definition of relaying a message to someone? Then we have this lovely issue….Some how he got transferred to our customer service department. At the time of his call we were training new employees. They did not know how to handle this kind of situation. Is James Silva referring to 'his employee's not knowing how to be polite to someone on the phone?' Or 'keeping someone on hold for 5 minutes?' Or 'that his NEW staff members didn't know how to react when someone asked them who the CEO was? In fact while on that subject it seems that they didn't even know what CEO meant?' Mr. Anderson was rude to our employees. He did not want them to talk just to listen to him. Thank God my wife was with me that day and was witness to that whole event. Someone who certainly knows the difference between 'being rude' and 'asking a simple question.' Then he got transferred to our office manager, Jennie. She then tried to calm him down and talk to him about his complaint. She apologized to him for the way customer service and Mr. Sells treated him and tried to help him. He would not even consider talking to her and so then he hung up. Firstly how can this person say, He would not even consider talking to her and so then he hung up. I explained my whole story to Jennie from beginning to end. I must have spoken to her for at least ten if not fifteen minutes. Is this simply another example of how these people have got NO IDEA what is going on around them? I think anyone would hang up on someone as pathetic as Jennie. I believe after reading my story most people with an education in today's society would feel that a situation like this was worthy of a complaint to the president of a company. Jennie could not see that at all! I spoke to her and that was as far as it got period! So yes, I'd had enough. I can only take someone's complete stupidity for so long. If there was something we could have done to help him we would have. Well did you? All I wanted to know was the president's name of R.C.P. Communications.? How hard is that? And lastly if you haven't figured it out yet, here's the answer to the $64,000 question. The name and signature at the end of the letter is JAMES SILVA. Apparently the president of this company. Excuse me…..If you can call this collaboration of rookies, a company? Again, I thank you all for your time and reading. And as I've stated before if you get a chance, feel free to call R.C.P. Communications and ask them who their president is:) Any comments please email me or make an entry into the guestbook thanks. What you've had to say about this so far. __________ Back to the R.C.P StoryBack to Some really Pathetic people.Click below to see:-
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